Money Back Guarantee Policy

At MURIONEXA, your satisfaction is our top priority. We stand by the quality of our products and are committed to providing the best customer experience. If you are not completely satisfied with your purchase, our Money Back Guarantee Policy provides you with a smooth and hassle-free return process.

Eligibility for Refund

• Items must be returned within 30 days of purchase.
• The product must be in its original, unused condition and packaging.
• A copy of the original receipt or proof of purchase must be provided.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Service team via email at support@murionexa.com or call us at 1-800-555-0199.
2. Provide your order number, a brief explanation for the return, and any supporting images if applicable.
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

Processing Your Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exceptions

• Items marked as "Final Sale" cannot be returned or refunded.
• Gift cards are non-refundable.
• Custom or personalized products cannot be returned unless they arrive damaged or defective.

Contact Us

If you have any questions regarding our Money Back Guarantee Policy, please do not hesitate to contact our Customer Service team. We are here to assist you and ensure a satisfactory resolution.

Thank you for choosing MURIONEXA. We value your business and are committed to enhancing your shopping experience.